Experiencing technical issues with your camera, microphone, or speakers on Tutorpeers can happen for several reasons. Here's a simplified guide to help you troubleshoot and resolve these issues, now updated to include instructions for both the mobile app and web experience.
Permission for Devices
On Browser (Web):
Check your browser settings to ensure it has permission to access your camera, microphone, and speakers.
We will notify you if a different application is using your devices or if you need to give the browser permission to use the device.
On Mobile App (iOS and Android):
Ensure you have granted the Tutorpeers app access to your camera, microphone, and speakers:
-
Go to your phone settings.
-
Navigate to Apps (Android) or Tutorpeers (iOS).
-
Check Permissions and ensure access is enabled for the camera, microphone, and speakers.
Steps to Allow Device Access
On Browser (Web):
-
The browser will show a pop-up asking permission to use your device. Usually, it's shown on the right (or left) side of the search bar.
-
If you accidentally denied access, click the icon on the right side (or left) of the browser's search bar and click the manage button. In the same settings, you can choose the devices that are selected for use.
On Mobile App (iOS and Android):
-
When you first launch a session, the app will request access to your camera and microphone. Ensure you tap Allow when prompted.
-
If permissions were denied earlier, return to the settings described above to re-enable them.
Ensure a Stable Internet Connection
A fast and stable internet connection is crucial for using Tutorpeers effectively.
Tips for Stability:
-
Reboot Your Device: Sometimes, a simple reboot of your computer or mobile device can resolve connectivity issues.
-
Restart Your Wi-Fi Router: Turning off your router for 30 seconds and then turning it back on can fix many internet problems.
-
Use Mobile Internet: If your home internet is down, you can use your smartphone's mobile data as a hotspot for a temporary solution.
Troubleshooting Tips
On Browser (Web):
-
Confirm that your devices are correctly connected and recognized by your computer.
-
Open the Demo session to test your devices before any Tutorpeers activity to ensure they work correctly.
On Mobile App (iOS and Android):
-
Ensure the app is updated to the latest version from the App Store (iOS) or Google Play Store (Android).
-
Use the in-app settings to test your devices.
-
Restart the app or reinstall it if issues persist.
Need Help?
If you encounter any issues or need further assistance, contact us.