Are you having trouble with payment on Tutorpeers? Here are some common issues and solutions to help get you back on track:
- Incorrect payment information: Make sure that all of your payment information, including your billing address, card number, and expiration date, is correct. Double-check for any typos or errors that may be causing the issue.
- Insufficient funds: If you are attempting to pay with a debit or credit card, make sure that you have sufficient funds available. If you are using a bank account, make sure that there are no holds or restrictions on the account that may be preventing the payment from going through.
- Payment declined: If your payment is declined, it could be due to a variety of reasons, such as a security issue with your card or a problem with your bank. In this case, you may need to contact your bank or card issuer to resolve the issue.
- Payment processing error: If you are experiencing an error while trying to make a payment, try refreshing the page and attempting the payment again. If the issue persists, try using a different browser or device. Integration with Stripe helps us process payments; it's possible the issue is on their side; check their status.
- Expired card: If your card has expired, you will need to update your payment information with a valid card. Simply go to your account settings and update your payment information to continue using our service.
Check your email; you may get a notification from Tutorpeers about your payment; that can explain in more detail what went wrong. You can always try again and see if the issue is resolved.
If you encounter any issues or need further assistance, contact us.